Question 1

I love your work  and want to book you. Where do I start?

Accepted Answer

Great!! Please book a consultation with me. 
Be prepared to have/upload 3 inspirational photos, including front and back, if possible. 
Have desired color options in mind.
Anticipated date of delivery.

I'll be back with you at my earliest convenience.

Question 2

What happens during consultation?

Accepted Answer

During consultation, we cover your custom dress design, fabric options, and measurements. A deadline is given to clients that are ready to book. A 50% percent deposit will be needed to secure your garment and will go towards purchasing materials for your garment. Once payment is received a confirmation message will be sent to you and/or the authorized financial holder with the next steps. The remaining balance is due upon completion of the gown. Do understand gowns can be completed before the event date, and payment will be due unless a payment plan has been approved. Final payment is due before the dress is shipped out. Expect to receive pictures and video footage upon garment completion and to sign a garment release contract before receiving such.

Question 3

Is the consultation fee applied to the gown?

Accepted Answer

Fees are non-refundable, non-transferable, or exchangeable. Consultation is a pre-requisite service for all custom gowns and is not applied to custom orders.

Question 4

I live out of state, can I still be a client?

Accepted Answer

Yes, we will go through the process virtually.

Question 5

How early can I book for prom season?

Accepted Answer

I begin accepting clients in October. I will continue accepting clients from October 23 to March 24 or until my slots are all booked, whichever comes sooner. Remade gowns will still be created all prom season up until June. They will be posted immediately after creation on my website and via social media.

Question 6

Can I be fitted for premade gowns?

Accepted Answer

No, remade/sample gowns are sold as is. You can visit a local alterations shop for changes or you can pay a separate alteration fee for to be tailored to you specifically.

Question 7

I have already paid my deposit and the gown is in production. My prom/event is 1 month away and I want to make changes. Can I do that?

Accepted Answer

No, the gown will be made according to specified wishes from consultation only, regardless of the time window to the event.

Question 8

I am a local client, can I pick my prom dress up?

Accepted Answer

No, all gowns will be shipped for legal purposes regardless of proximity or location.

Question 9

What are your prices?

Accepted Answer

Baby Shower Dress $300+
Birthday Dress $400+
Evening Gowns $600+
Prom Gowns $800+

Question 10

Can I be featured on your social media or website?

Accepted Answer

Yes, please tag us via social media or email pictures to lutinentleellc@icloud.com. Please submit images with high quality and as minimal background clutter as possible. 
A picture of a picture will not be visually pleasing.

Question 11

My dress is custom, what if I do not want anyone else to have my dress design?

Accepted Answer

Please understand custom means custom to fit your body perfectly and comfortably. Custom does not mean exclusive to you. For customs, I do aim to construct each gown uniquely. 
However, I do reserve the right to sell my designs and or creations with the best interest of my business in mind. Respectfully, I can create, recreate, or remove any designed gowns 
At any given time.

FAQ

I love your work and want to book you. Where do I start?